Data Deletion Instructions
Last updated: 1 September 2026
You can have your personal data deleted from SWAYO at any time. This page explains what we hold and how to request deletion, including for data received from connected social platforms such as TikTok, Facebook, and Instagram.
What we hold
- Account data — your email address, display name, and profile details you added (bio, social handles, follower counts).
- Platform activity — programme memberships, content submissions (links to posts on your own accounts), view counts, earnings and payout records.
- Connected account data — if you connected a TikTok, Facebook, or Instagram account: your basic profile information and the performance metrics (such as view counts) of posts you submitted to a brand programme. We never receive your social media password.
How to request deletion
- Email hello@swayo.co.za from the email address on your SWAYO account, with the subject line "Delete my data".
- We will confirm the request within 7 days and delete your account and personal data within 30 days.
- Where the law requires us to keep certain records (for example, financial records of payouts already made to you, which South African tax law requires us to retain), we keep only that minimum and delete everything else. Retained records are no longer used for any other purpose.
Disconnecting social accounts
Revoking SWAYO's access from inside TikTok (Settings → Security → Apps) or Facebook/Instagram (Settings → Apps and Websites) stops all further data access immediately. You can additionally request deletion of already-collected data using the steps above — disconnecting and deletion both work independently.
Questions
Anything unclear, or want to know exactly what we hold about you before deciding? Email hello@swayo.co.za — we'll answer within 7 days. See also our Privacy Policy.