Cancellation Policy

Last updated: 20 October 2026

SWAYO has no subscriptions, retainers, minimum terms or cancellation fees. Brands and Creators can stop using SWAYO at any time. This policy explains what happens to programmes, content and money when you do. It forms part of our Terms of Service, and the Terms apply if anything here differs from them.

Brands

Closing a programme

• You can close a programme at any time in the app ("Close program"). It immediately stops new Creators joining and new content being submitted. You can reopen it later on the same terms.
• Content you have already approved keeps earning for the rest of its 30-day earning window and is paid on the normal Monday schedule. Closing a programme does not cancel these earnings, because the Creator has already posted on your behalf.
• Submissions still waiting for review must be approved or rejected; we ask you to do so within 72 hours. Rejections must give a reason from the Brief. Nothing is approved automatically, and a submission earns nothing until you approve it.

Changing a programme

A published Brief cannot be edited, because Creators post against exactly those terms. To change the rate, cap or instructions, close the Brief and publish a new one. Content already approved under the old Brief keeps the old terms.

Closing your Brand account

1. Close all your programmes in the app.
2. Email hello@swayo.co.za from your account email with the subject line "Close my account".
3. Once the last earning windows have closed, your unused balance is refunded under our Refund Policy, within 14 days.

Creators

• Joining SWAYO and its programmes is free, and you can stop taking part at any time. You have no obligation to submit content to any programme you have joined.
• Content you have already submitted and had approved must stay published on your account for 30 days. If you remove it earlier, you lose any earnings on it that have not yet been credited.
• To close your account, email hello@swayo.co.za from your account email with the subject line "Close my account". Your full balance is paid within 30 days of closing, even if it is below the minimum payout.

When SWAYO suspends or closes an account

We may suspend or close an account, with notice, for breach of our Terms of Service, suspected fraud, or a legal requirement. Earnings that have already been verified and funded are still paid, less any amounts withheld under the Terms. A Brand's unused balance is refunded under the Refund Policy.

If we change our fees or payout settings

We give at least 30 days' notice by email and in the app before any change that is less favourable to you (see section 14 of the Terms). If you do not accept the change, you can close your account before it takes effect, on the terms above.

Your legal rights

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Contact

Swayo (Pty) Ltd · Reg. No. 2026/707726/07 · Outeniqua Lifestyle Centre, George · hello@swayo.co.za